Business Identity

Epic Reach Media Group LLC is a software and business automation company providing website development, CRM systems, messaging services, advertising management, and related business solutions. By opting into our SMS program, you agree to receive text messages from Epic Reach Media Group LLC related to your inquiries, service requests, appointment reminders, and account-related communications.

These Terms and Conditions apply to all SMS messages sent and received as part of the A2P 10DLC messaging services provided by Epic Reach Media Group LLC. Your use of this service constitutes acceptance of these terms.

SMS Disclosure

By opting in to our SMS services, you agree to receive text messages from Epic Reach Media Group LLC related to your inquiries, service requests, appointment reminders, and account-related updates. Message frequency varies based on user interaction.

Standard message & data rates apply according to your mobile carrier's terms.

To opt out of SMS communications at any time, reply STOP to any message you receive. If you need assistance, you can text HELP for support.

For more details on how we collect and protect your data, please refer to our Privacy Policy.

Messaging Consent

As a user, you must explicitly consent to receive messages from Epic Reach Media Group LLC. Users provide consent by submitting their information through our website contact form at https://epicreachmedia.com/contact-us and selecting a consent checkbox before receiving any SMS messages.

SMS consent is collected directly from users and is not shared with or sold to any third parties. The consent checkbox is not pre-selected, and users must actively opt in before submitting their information.

Message Frequency

Message frequency may vary depending on your interaction with our services. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages related to your account activity, service updates, appointment reminders, and responses to your inquiries. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Data Rates and Charges

Standard message & data rates apply to any messages you send or receive as part of our service. This could affect your bill and depends on the terms set by your mobile carrier.

Opt-Out & Support

You can cancel the SMS service at any time. Just text "STOP" to the +1 980-888-8551. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].

Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your data. If you have any questions regarding privacy, please read our privacy policy: https://epicreachmedia.com/privacy-policy

Message Delivery

Epic Reach Media Group LLC does not guarantee that messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, such as network problems or device compatibility.

Carriers are not liable for delayed or undelivered messages.

User Obligations

When using our messaging service, you agree to abide by all applicable laws and regulations. You must not use this service to send messages that are offensive, illegal, or intended to harass or harm others.

Compliance with Laws

You acknowledge that the messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications.

Subscription Plans and Billing

Epic Reach Media Group LLC offers two primary subscription plans:

$297/month: Includes a fully built website, access to the Epic Reach Media platform (web and mobile app), a business phone number for texting and calling, CRM access, automations, and customer review tools.

$750/month: Includes all features from the $297 plan plus full management and optimization of Google Local Service Ads.

Subscriptions are available on a month-to-month basis or a prepaid 3-month commitment, the latter including a complimentary Google My Business optimization (valued at $400).

Advance Payment & Auto-Renewal

All subscription fees are billed in advance of the service period and are automatically renewed until canceled. Payment is collected via credit/debit card through our secure Stripe processor.

Usage-Based Charges (Rebillable Costs)

Clients will incur additional charges based on phone number usage, SMS/MMS messaging, voice calls, and number intelligence services. Rates include:

Phone Numbers: Local: $1.15/month | Toll-Free: $2.15/month
SMS (US/Canada): $0.0079/segment (inbound/outbound)
MMS (US/Canada): $0.02 outbound | $0.01–$0.02 inbound
Voice Calls: $0.0180/min outbound | $0.0085–$0.0220/min inbound
Number Intelligence: $0.005–$0.01 per function

A detailed breakdown can be found within our documentation and this TOS.

Usage-Based Charges (Rebillable Costs)

Clients maintain a digital wallet balance for rebillable usage charges. When wallet funds run low, clients are automatically billed based on their selected auto-top-up preference.

No Refund Policy

All payments made to Epic Reach Media Group LLC are final and non-refundable, including subscription fees and usage charges. By signing up for our service, you acknowledge that our products are custom-built, immediately initiated, and non-reversible once delivery begins.

Cancellation Terms

You may cancel your subscription at any time. Cancellation becomes effective on the next billing cycle, and no future charges will be made beyond that point. Early cancellation does not result in a refund for the unused portion of a prepaid term.

Delivery of Services

Services are considered rendered and fulfilled once:

The client’s website has been completed and delivered
Platform and automation setup is finalized

Login assistance and onboarding support may be provided but are not a prerequisite for fulfillment.

Free Trials and Promotions

From time to time, Epic Reach Media Group LLC may offer free trials or discounts. During a trial, limited setup may occur for information gathering purposes. Full services are only rendered once billing begins. Any discounts do not modify the terms of this agreement.

Payment Failures and Service Suspension

If a payment fails, we will attempt to process the payment 4 times over 3 weeks. If unpaid within 48 hours of the first failed attempt, your account and platform access will be suspended until the balance is paid.

Age Restriction

By using our services and opting into SMS communications, you confirm that you are at least 18 years of age. Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from anyone under 18 years old.

Consent and Agreement

By purchasing any services from Epic Reach Media Group LLC or checking the agreement box at checkout, you confirm that:

You have read, understood, and agree to these Terms of Service.
You accept our No Refund policy.
You waive the right to initiate chargebacks for services rendered.

Changes to Terms and Conditions

Epic Reach Media Group LLC reserves the right to change these Terms and Conditions at any time. Changes will be communicated through our website or direct communications where feasible.

Contact Information

For any queries or concerns regarding these Terms and Conditions, please contact Epic Reach Media Group LLC at [email protected].